Upcoming Workshops

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Certification Workshops

Certification workshops have an associated fee unless you are registered with KEYS. If you wish to attend, but are not registered with KEYS services, please call ahead to make an appointment to meet with an Employment Advisor.

Other Workshops

You must be registered with KEYS services to attend any other workshops. Speak with your KEYS Advisor or call 613 546 5559 for an appointment.

Customer Service Excellence

Friday, May 10th, 2019 9:30am to 3:30pm

KEYS, 182 Sydenham Street

Developed by the Ontario Tourism Education Council (OTEC) this certified training covers industry best practices, tools and is a must attend program for those wishing to achieve excellence in the delivery of customer service. This dynamic, interactive and engaging one day workshop has been designed to prepare individuals with the skills and tools to create memorable service experiences resulting in customer loyalty.  A great addition to your resume!

Smart Serve Certification

Tuesdays, 1.00-4.30pm - see dates

KEYS, 182 Sydenham Street

Smart Serve Ontario Certificate training is designed to educate servers, bartenders, managers and other staff members regarding  their responsibilities and obligations under the law, as well as recognize the signs of intoxication and implement intervention strategies for aggressive customers.  Smart Serve Ontario is recognized by the Alcohol and Gaming Commission of Ontario (A.G.C.O.) as the official Responsible Server Training Program in the province of Ontario.

99 % of employers ask for Smart Serve Certification PRIOR to hiring you, so it is wise to complete it as soon as possible. It is possible to complete the certification online, but we highly recommend that you book into one of our classes.


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Upcoming Events / Workshops
Newcomer Peer Mentoring Group

DATE(S) AND TIME(S): April 25, 2019, 6:15pm - 8:00pm

WHERE: KEYS Job Centre, 182 Sydenham Street, Kingston

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KEYS assists many people in our community through local programs and training. Find out how you can help.

Contact Us

Book an appointment to see how KEYS services can help you.

Call or email at your leisure and we will contact you as soon as possible.

Kingston (Downtown):

Phone: 613.546.5559
E-Mail: info@keys.ca


Phone: 613.382.1085
E-Mail: gan@keys.ca

Smiths Falls:

Phone: 613.552.2759
E-Mail: gan@keys.ca

Kingston (Uptown):

By Appointment Only
Phone: 613.546.5559
E-Mail: info@keys.ca


Phone: 613.359.1140
E-Mail: elgin@keys.ca