Upcoming Workshops

Acing the Interview

DATE(S) AND TIME(S):
Thursday, 11th March, 11.00 am to noon

WHERE:
Interactive workshop delivered on Zoom

A great interview can go a long way to getting you the job. Learn how to demonstrate your strengths, manage your interview anxiety, and answer questions with confidence.

Topics covered:

• How to prepare for the different types of interviews (in-person, virtual, phone)
• Managing interview stress
• Identifying your strengths
• Do’s and don’ts of interviewing
• Practice questions

Eventbrite link: https://keysinterview.eventbrite.ca

Mastering the Elevator Pitch

DATE(S) AND TIME(S):
Thursday, March 4th, 11.00 am to noon

WHERE:
Interactive workshop delivered on Zoom

Description: A strong elevator pitch can lead to a great first impression. Learn how to tailor your pitch, market yourself professionally and answer the question “tell me about yourself?”

Topics covered:

• How to construct your pitch
• Do’s and don’ts
• Practice examples

Eventbrite link: https://keyselevatorpitch.eventbrite.ca

Customer Service Excellence (Certification)

DATE(S) AND TIME(S):
Tuesday & Wednesday, March 2nd & 3rd, 10.00 am to 12.30pm

WHERE:
Interactive workshop delivered on Zoom

Excellent and consistent customer service is the foundation of any successful business.

The new dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers.  The workshop is delivered over 2 half-days on Zoom.

A $220.oo value.  FREE to anyone registered with a KEYS Employment Advisor.  Ask today!

Customer Experience

Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.

Service Process

Practice the 5-step Service Process for providing consistent and exceptional customer service.

Communication

Review the importance of active listening and powerful questions as a key to better understanding your customers' needs and providing great customer service.

Emotional Intelligence

Explore how emotional intelligence (EQ) affects customer service interactions and how you can improve your personal EQ.

Service Recovery

Learn the 5-step service recovery process for dealing with emotional situations, including when to end a hostile interaction.

Service Behaviour Guidelines

Be empowered to go beyond the basics of service behaviour guidelines to deliver memorable and exceptional service experiences.

Own the Moment

Be empowered to create your own action plan for providing exceptional customer service.

WHO SHOULD ATTEND

Front-line employees, Supervisors and Managers

Register at: https://service-excellence-march.eventbrite.ca

Resume Right

DATE(S) AND TIME(S):
Thursday, March 18th, 11.00 am to noon

WHERE:
Interactive workshop delivered on Zoom

Description: A successful job search begins with a strong resume. Learn how to present yourself for the job you want and stand out from the crowd.

Topics covered:

• The different types of resumes and choosing the best format for you.
• Resume components
• How to tailor your resume to your audience
• Do’s and don’ts of resumes
• Practice examples

Eventbrite link: https://keysresume.eventbrite.ca