Upcoming Workshops

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Certification Workshops

Certification workshops have an associated fee unless you are registered with KEYS.  If you wish to attend, but are not registered with KEYS services, please call ahead to make an appointment to meet with an Employment Advisor.

Other Workshops

You must be registered with KEYS services to attend any other workshops. Speak with your KEYS Advisor or call 613 546 5559 for an appointment.


In Motion & Momentum+ - Zoom

DATE(S) AND TIME(S):
Monday, September 19th, 2022 (part-time) on Zoom for 10 weeks.

WHERE:
Interactive Workshop through Zoom

In Motion & Momentum+ is a free program delivered through Zoom that helps you begin to move in a way that feels good, tap into your full potential and create the life you want to live. The program has 3 parts:

In Motion:   

  • Focus on who you are – your strength & skills
  • Take charge and create a vision for your future 

Momentum:     

  •  Continue to build on your vision for the future & take steps to make it a reality
  •  Contribute in meaningful ways to your community in collaborations with others

Momentum+:  

  • Continue to build momentum towards achieving your goals
  • Move from planning the life you want to actually living it

The IM&M sessions in Gananoque will be delivered virtually and there are some funds available to purchase equipment and/or supplies.

Call to book your appointment today to find out more about this awesome program!  Contact:  gan@keys.ca 


Customer Service Excellence (Certification)

DATE(S) AND TIME(S):
Tuesday, 13th September, 9.30 am to 3.30 pm

WHERE:
Portsmouth Harbour, King Street West

Excellent and consistent customer service is the foundation of any successful business.

The new dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers.  The workshop is delivered over 2 half-days on Zoom.

A $220.oo value.  FREE to anyone registered with a KEYS Employment Advisor.  Ask today!

Customer Experience

Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.

Service Process

Practice the 5-step Service Process for providing consistent and exceptional customer service.

Communication

Review the importance of active listening and powerful questions as a key to better understanding your customers' needs and providing great customer service.

Emotional Intelligence

Explore how emotional intelligence (EQ) affects customer service interactions and how you can improve your personal EQ.

Service Recovery

Learn the 5-step service recovery process for dealing with emotional situations, including when to end a hostile interaction.

Service Behaviour Guidelines

Be empowered to go beyond the basics of service behaviour guidelines to deliver memorable and exceptional service experiences.

Own the Moment

Be empowered to create your own action plan for providing exceptional customer service.

WHO SHOULD ATTEND

Front-line employees, Supervisors and Managers

Register through Eventbrite: https://keys-servex-mar.eventbrite.ca

 

 

 


Featured Job / KEYS Job Board
Part Time Intervenor to Support People who have Deafblindness
Part Time / À Temps Partiel
(Part Time Intervenor to Support People who have Deafblindness)
Kingston and Surrounding Area
Hourly Wage / Rémunération Horaire Hourly Wage / Rémunération Horaire $19.38
Upcoming Events / Workshops

DATE(S) AND TIME(S):


DATE(S) AND TIME(S):


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KEYS assists many people in our community through local programs and training. Find out how you can help.

Contact Us

Book an appointment to see how KEYS services can help you.

Call or email at your leisure and we will contact you as soon as possible.

Kingston (Downtown):

Phone: 613.546.5559
E-Mail: info@keys.ca

Gananoque:

Phone: 613.382.1085
E-Mail: gan@keys.ca

Smiths Falls:

Phone: 613.552.2759
E-Mail: gan@keys.ca

Elgin:

Phone: 613.359.1140
E-Mail: elgin@keys.ca