Upcoming Workshops

CHART - a Career in Hospitality & Tourism

DATE(S) AND TIME(S):
17th May to 4th June, 10.00am to 3.00pm

WHERE:
3-weeks Virtual Training on Zoom

Interested in a fun, exciting, fast-paced career? Begin or renew your career in the hospitality & tourism industry. CHART - a  Career  in  Hospitality  and  Tourism,  is  a FREE, on-line training program that will give you employer-recognized training & paid work experience.

• Earn industry-recognized certifications such as: emerit Workplace Essentials (WOE), Smart Serve, Safe Food Handling, Customer Service Excellence & WHMIS
• Obtain training on Covid safety protocols & OHSA standards
• Gain PAID on-the-job experience
• Receive post-program employment support

Upcoming 3-week program starts on 17th May. To learn more, contact careerreset@keys.ca

Resume Right

DATE(S) AND TIME(S):
Wednesday, June 9th, 11.00 am to noon

WHERE:
Interactive workshop delivered on Zoom

Description: A successful job search begins with a strong resume. Learn how to present yourself for the job you want and stand out from the crowd.

Topics covered:

• The different types of resumes and choosing the best format for you.
• Resume components
• How to tailor your resume to your audience
• Do’s and don’ts of resumes
• Practice examples

Eventbrite link: https://keysresume.eventbrite.ca

Acing the Interview

DATE(S) AND TIME(S):
Wednesday, 2nd June, 11.00 am to noon

WHERE:
Interactive workshop delivered on Zoom

A great interview can go a long way to getting you the job. Learn how to demonstrate your strengths, manage your interview anxiety, and answer questions with confidence.

Topics covered:

• How to prepare for the different types of interviews (in-person, virtual, phone)
• Managing interview stress
• Identifying your strengths
• Do’s and don’ts of interviewing
• Practice questions

Eventbrite link: https://keysinterview.eventbrite.ca

Mastering the Elevator Pitch

DATE(S) AND TIME(S):
Wednesday, May 26th, 11.00 am to noon

WHERE:
Interactive workshop delivered on Zoom

Description: A strong elevator pitch can lead to a great first impression. Learn how to tailor your pitch, market yourself professionally and answer the question “tell me about yourself?”

Topics covered:

• How to construct your pitch
• Do’s and don’ts
• Practice examples

Eventbrite link: https://keyselevatorpitch.eventbrite.ca

Customer Service Excellence (Certification)

DATE(S) AND TIME(S):
Wednesday & Thursday, June 2nd & 3rd, 10.00 am to 12.30pm

WHERE:
Interactive workshop delivered on Zoom

Excellent and consistent customer service is the foundation of any successful business.

The new dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers.  The workshop is delivered over 2 half-days on Zoom.

A $220.oo value.  FREE to anyone registered with a KEYS Employment Advisor.  Ask today!

Customer Experience

Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.

Service Process

Practice the 5-step Service Process for providing consistent and exceptional customer service.

Communication

Review the importance of active listening and powerful questions as a key to better understanding your customers' needs and providing great customer service.

Emotional Intelligence

Explore how emotional intelligence (EQ) affects customer service interactions and how you can improve your personal EQ.

Service Recovery

Learn the 5-step service recovery process for dealing with emotional situations, including when to end a hostile interaction.

Service Behaviour Guidelines

Be empowered to go beyond the basics of service behaviour guidelines to deliver memorable and exceptional service experiences.

Own the Moment

Be empowered to create your own action plan for providing exceptional customer service.

WHO SHOULD ATTEND

Front-line employees, Supervisors and Managers

Register at: https://service-excellence-june.eventbrite.ca