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Hotel Night Auditor (Ramada) - Part Time / À Temps Partiel

Organization Overview:

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Diamond Hotels Management Inc.

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Industry Sector: Restaurant/Hotel / Restaurant/Hôtel

Organization Description:

Located in Kingston, Diamond Hotels Management Inc. owns and operates hotels and restaurants in Kingston and Sault Ste Marie, Ontario including Delta Hotels by Marriott Kingston Waterfront, AquaTerra at the Delta Hotel, Holiday Inn Express & Suites Kingston, Holiday Inn Express Sault Ste Marie and the new Ramada Kingston Hotel and Conference Centre.

Job Listing #3575

Hotel Night Auditor (Ramada) • Part Time / À Temps Partiel

Date Posted: 11 Apr 2019

Application Deadline: 26 Apr 2019

Location: Kingston and Surrounding Area

Category: Restaurant/Hotel / Restaurant/Hôtel

Hours Per Week: 24 - 32

Pay Rate: Hourly Wage / Rémunération Horaire Hourly Wage / Rémunération Horaire 15.30

Language Requirements: English / Anglais

Job Description:

The Night Auditor is responsible for posting and balancing charges and settlements; maintaining files; and resetting the systems for the next day's operations. This position requires basic knowledge of accounting operations, mathematical and computing skills and a strong customer service focus.

  • Act as the ambassador and welcoming component of our guests' overnight arrival
  • Problem solving guest concerns and proactively exceeding guest expectations
  • Complete all required checklists/paperwork during shift as required
  • Responding promptly to all requests by guests and employees and informing appropriate contact of maintenance deficiencies, guest concerns or service issues
  • Check in and check out guests, answer phones
  • Develop and maintain a thorough knowledge of our hotel’s facilities and features
  • Perform all Night Audit duties, including posting of Room & Tax, balancing guest accounts, telephones and end of day reports
  • Review/record in Night Audit and Front Desk logbook to ensure thorough communication and follow up
  • Run tapes for all postings and balance each department
  • Review and balance all credit cards
  • Close batches for Front Desk
  • Print accounting & sales reports

Qualifications:

  • Previous experience in a similar role is considered an asset
  • Excellent customer service skills
  • Strong communication and organizational skills
  • Must pay attention to detail
  • Must be able to work an 11pm to 7am shift, including weekends & holidays

The Ramada Kingston Hotel & Conference Centre will make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5425 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs. ​​​​​​​​​​​​​

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